Frequently Asked Questions

AW Receptionist AI is an intelligent AI-based receptionist service that answers phone calls, books meetings, handles live chat, and provides professional customer service around the clock — without you needing to hire extra staff.

Our AI uses advanced voice technology that sounds natural and professional. Many customers experience the call as speaking with a real receptionist. You can choose the tone, style, and greeting phrase that matches your company.

We integrate with most popular systems, including Google Calendar, Outlook, HubSpot, Salesforce, Pipedrive, Slack, Microsoft Teams, and VoIP services such as Telavox and 3CX. We also offer a REST API for custom integrations.

Typically 3–5 business days from when we have all information about your company. We handle the entire configuration, train the AI on your data, and ensure everything works perfectly before launch.

Absolutely. We are fully GDPR-compliant and store all data on servers within the EU (Sweden). All communication is encrypted and we conduct regular security audits. We never share data with third parties without your consent.

If the AI encounters a question it cannot answer, it transfers the call to your staff, takes a message, or offers to have someone call back. You decide how escalation should be handled.

No, we have no binding contract periods. All plans are billed monthly and can be cancelled at any time. We also offer a 14-day free trial so you can test the service risk-free.

Yes! Our AI supports Swedish and English as standard. With PRO and SCALE plans, we can add additional languages as needed — Norwegian, Danish, Finnish, German, and more.

Upgrading or downgrading your plan is completely free. The change takes effect at the start of your next billing period. Contact us and we'll help you find the right plan.

Go to our contact page and fill in the form, or call us directly on +46 79 095 29 77. We'll schedule a time that suits you for a free walkthrough.